What happens when you reach a limit
Reaching a limit never deletes anything. What changes is what you can create or publish from then on.
When you reach a limit
| Limit | What happens |
|---|---|
| Spaces, forms, Walls and Widgets, segments | You can’t create more. The app lets you know and suggests upgrading. |
| Text testimonials | The new testimonial still comes in, so the customer doesn’t lose their response, but it stays Pending with the Over plan limit label. You can’t approve or highlight it. |
| Video testimonials | The form stops offering video. In imports, the video stays as a link to the original. |
| Video length | The form editor adjusts the length to the plan’s maximum. |
| Monthly AI quotas | Insights and case studies wait for the reset on the 1st. Imports continue without AI, with manual matching. |
| Campaign emails | The campaign waits for quota. After the reset, resume the campaign. |
When you reach a testimonial limit, you get the Plan limit reached notification, at most once a month, with a link to Billing.
Release testimonials over the limit
Upgrade or delete testimonials that count toward the limit. The ones over the limit are released from oldest to newest. They stay Pending: approve them in the Inbox.
When you go back to the Free plan
- Spaces, forms, Walls, Widgets and testimonials that already exist keep working, even over the limits.
- Powered By shows again on public pages, forms, Walls and Widgets.
- The Brand Kit keeps only the default logo and the primary color. The items and links aren’t deleted.
- Saved CTA cards stay, but you can’t create new ones.
- The custom domain is suspended. If you go back to a paid plan within 30 days, it comes back; after that, it’s removed.
- AI in imports and Import from website in the Brand Kit are turned off.
If your team has members, all of them lose access to your spaces, because the Free plan doesn’t include seats. To restore access, upgrade.
Frequently asked questions
A customer sent a testimonial over the limit. Did they see an error?
No. For the customer, sending works normally. Only you see the label in the Inbox.
Do my Walls go offline when I go back to Free?
No. They stay published, now with Powered By.
I deleted testimonials and the pending ones weren’t approved.
They are released, but they stay Pending. Approve them in the Inbox.
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